DeltaNet app privacy policy
How the DeltaNet app for Android and iOS collects, uses and protects your personal data. Effective 07.11.2026.
Scope
This policy covers the DeltaNet mobile app (Android and iOS). The controller is DTU DELTA-NET 2023 import-export DOOEL Kumanovo. The website and services are covered by the general Privacy Policy at deltanet.com.mk/en/legal/privacy.
Data we process
• Signing in to “My DeltaNet”: phone number (SMS code), e-mail (e-mail code) or internet username and password. The password is not stored on the phone; only an encrypted session token is. • Account data the app shows: name, services and plans, invoices and payments, daily internet usage, mobile usage (data, calls, SMS), credit and vouchers. • Shop account: name, e-mail, phone, password (stored only as a hash), orders and delivery/billing addresses. If you sign in with Google, we receive your name, e-mail and profile picture from Google. • Support requests: the messages you send us. • Notifications: the device's push token, platform (Android/iOS), app language and version, which notification types you enabled and, when signed in, which account the device belongs to.
What we don't collect
The app does not collect your location, contacts, photos, camera or microphone, shows no ads and uses no tracking tools or advertising ID. We never see or store card numbers — payments are handled by the bank/card processor.
Purposes and legal basis
To perform our contract with you (services, invoices and usage, orders, support); to meet legal obligations (accounting and tax records, electronic communications rules); our legitimate interest (account security, abuse prevention); and your consent for offer and discount notifications, which you can withdraw at any time.
Push notifications
We send notifications about invoices and payments, services and the network, support replies and — only if you turn them on — offers and discounts. Each type can be turned off in Settings → Notifications in the app or in the phone's settings. Invoice and offer notifications are not sent between 21:00 and 09:00.
Who we share data with
We don't sell data. We share it only with processors that help us provide the service: Google Firebase Cloud Messaging and Apple Push Notification service (delivering notifications — they receive the device token and the notification text), Google (if you sign in with Google), the bank and card processor (payments) and the courier (order delivery). We disclose data to authorities only when the law requires it.
Where data is stored
On our servers in North Macedonia and Austria (EU). Google's and Apple's notification services may process data outside the EU under appropriate safeguards.
Security
All app traffic is encrypted (HTTPS/TLS). Login tokens are stored encrypted on the phone (Android Keystore / iOS Keychain), passwords on the server are hashed, and only authorised staff can access the data.
Retention
App sessions last up to 90 days or until you sign out. The notification token is deleted when you sign out or remove the device, or when it expires. In-app notifications are kept for 90 days. Customer account and service data are kept for the duration of the contract and afterwards for the periods required by law; invoices and orders as long as accounting and tax rules require. The shop account is kept until you delete it.
Deleting your account
You can delete your shop account in the app (Settings → Delete shop account) or at deltanet.com.mk/en/legal/delete-account. The internet/mobile customer account is part of the service contract and is closed by ending the contract through support.
Your rights
Under the Law on Personal Data Protection you have the right of access, rectification, erasure, restriction, objection, portability and to withdraw consent. If you're not satisfied with our answer, you can complain to the Personal Data Protection Agency (azlp.mk).
Children
The app is intended for users aged 18 or over. We don't knowingly collect data from children.
Contact
Privacy questions: support@deltanet.com.mk, +389 31 427 719, Tode Dumba 94, Kumanovo.
Changes
We may update this policy. Important changes will be published on this page and in the app.
Pravni subjekt
DTU DELTA-NET 2023 uvoz-izvoz DOOEL – Kumanovo. PDV broj: MK4017023548245. Sjedište: Tode Dumba 94, Kumanovo, Sjeverna Makedonija.