Returns & Refunds
How to return goods bought in the DeltaNET shop or Enterprise Gear store, and how refunds work.
Scope
This policy applies to physical goods sold by DTU DELTA-NET 2023 import-export DOOEL, Tode Dumba 94, Kumanovo, North Macedonia ("DeltaNET") through deltanet.com.mk — the retail shop (Macedonia) and the Enterprise Gear store (new and refurbished network and server hardware shipped within the EU and North Macedonia). Hosting, domains and other services are covered by the Terms of Service.
Right of withdrawal (14 days)
If you buy as a consumer you may withdraw from the purchase within 14 days of the day you (or a person named by you) received the goods, without giving a reason. Tell us in a clear statement (e-mail is enough) before the period ends, then send the goods back within a further 14 days. Business customers may return unopened goods within the same 14 days. We charge no restocking fees.
Condition of returned goods
Goods must come back complete, with all accessories, cables, licences and documentation, in the original or equivalent protective packaging. You may inspect the item the way you could in a shop; if it has been used beyond that, we may deduct the loss in value from the refund. Transceivers, memory and storage modules must be returned in their anti-static packaging. Serial numbers must match the ones we shipped.
How to return
Write to sales@deltanet.com.mk (or support@deltanet.com.mk) with your order number and the items you are returning. We reply within one working day with a return number and a prepaid return label (PDF) to download and print — returns are free of charge. Pack the goods securely, attach the label and hand the parcel to the carrier named on it; keep the drop-off receipt. If you prefer an exchange (same item or a different model), say so in your message and we ship the replacement as soon as the return is scanned by the carrier.
Refunds
We refund within 10 days of receiving the returned goods (or your proof of shipment, if earlier), using the payment method you paid with: card payments via cPay or Stripe are reversed to the same card, PayPal to the same account, bank transfers to the account you name. We refund the full price of the goods and the standard outbound shipping; express or special delivery surcharges are not refunded. Exchanges are settled at the price difference, if any.
Exceptions
The right of withdrawal does not apply to: software, licences and activation codes once the seal is broken or the code has been revealed; goods configured, flashed or labelled to your specification; items damaged by improper installation, over-voltage or physical force; consumables and goods that are unsealed for hygiene reasons. Refurbished items are sold with their condition described on the product page — cosmetic wear described there is not a defect.
Defective goods and warranty
Independently of the withdrawal right you have the statutory guarantee of conformity: 2 years for new goods, 1 year for refurbished goods (EU minimum for second-hand goods). If an item is dead on arrival or fails within the guarantee period, contact us first; we will repair, replace or refund, and we cover the shipping both ways for a confirmed defect. Manufacturer warranties, where longer, apply in addition.
Contact
Returns and warranty: sales@deltanet.com.mk · support@deltanet.com.mk · +389 31 427 719. Please keep your order confirmation and the carrier's tracking receipt until the refund is complete. Complaints that we cannot resolve may be brought to the competent consumer-protection body in your country or, for EU residents, to the EU Online Dispute Resolution platform.
Legal Entity
DTU DELTA-NET 2023 import-export DOOEL – Kumanovo. VAT registration number: MK4017023548245. Registered address: Tode Dumba 94, Kumanovo, North Macedonia.